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1. What can UnicTool ChatMover do?

① Transfer WhatsApp between iPhone and Android.

② Back up WhatsApp on Android or iPhone to either Windows or Mac computers.

③ Restore WhatsApp backup created by ChatMover to Android or iPhone.

④ Export WhatsApp backup to HTML, CSV, and XLS.

2. Can I transfer/back up/restore/export WhatsApp from Android to iPhone with the trial version?

No. There's a little difference between the trial version and the full version. The trial version offers a free backup function, and you can use it to view your WhatsApp backup for free. The full version provides full functions, including the transfer, back up, restore, and export of WhatsApp.

3. Is it safe to use ChatMover?

Yes, it's 100% safe to download and use ChatMover. UnicTool complies with GDPR and other data processing regulations. All your data will be completely secure during data processing, and UnicTool won't keep your data for other purposes.

4. Will it take a long time to transfer/back up/restore/export WhatsApp with ChatMover?

It depends on how much WhatsApp data you want to transfer/back up/restore/export. Generally, it will range from a few minutes to an hour.

6. Do I need to uninstall and reinstall my WhatsApp in order to restore all my WhatsApp data?

No, you don't need to. With ChatMover, you can directly restore your WhatsApp data without uninstalling and reinstalling the app.

7. How do I install the driver for my Android device?

Download the correct driver from the official website of your phone's brand, and then install it on your computer. Samsung, for example.

Step 1. Go to the Samsung official site https://www.samsung.com/us/support/.

Step 2. Enter and search your model numer under the search bar of Product Support.

Step 3. Click on Manuals and software to enter the next page.

Step 4. From the Software section, click the DOWNLOAD button.

Note: Please contact Samsung customer service for help if you can't find your drive. And if you can't find the driver from the official website of your phone's brand, please contact the support team.

8. How do I update the customized WhatsApp to the latest official version?

First, you have to make sure that the data in the customized WhatsApp is exactly what you want to keep. It's recommended that you use ChatMover to back up your WhatsApp in order to avoid data loss during the process. After that, follow these steps to update the customized WhatsApp to the official version.

Step 1. Tap on WhatsApp Settings > Chat > Chat Backup to back up WhatsApp on your Android to the phone's local storage.

Step 2. Once finished, check the date and time of your last backup. In case that it persists in prompting a backup screen, please turn off the auto backup to Google Drive and tap on BACK UP.

Step 3. Uninstall the customized WhatsApp and download the official version from Google Play. Then go to Settings to turn on the storage permission of WhatsApp. This is a must-have step, or the local backup won't be recognized.

Step 4. Log in to the newly installed WhatsApp and restore the local backup (created in step 1) to it. You'll get the job done once finished.

9. How do I enable USB debugging on Xiaomi or Redmi?

Case 1. For MIUI 11 and later

Step 1. Open Settings > All specs, find your MIUI version and tap it for 7 times.

Step 2. Then go back to Settings > Additional settings > open Developer options and enable it > scroll down to enable USB debugging and Install via USB options.

Case 2. For MIUI 6 TO MIUI 10

Step 1. Open Settings > About phone > find your MIUI version and tap it for 7 times.

Step 2. Then go back to Settings > Additional settings > open Developer options and enable it > scroll down to enable USB debugging and Install via USB options.

Case 3. For MIUI 5 or earlier

Step 1. Open Settings > About phone > find your Build number/MIUI version and tap it for 7 times to activate the developer option.

Step 2. Then go back to Settings > Developer option (make sure it's turned on) > scroll down down to enable USB debugging and Install via USB options.

10. How do I change my USB configuration to MTP or PTP?

Way 1. After connecting your device to the computer, tap the notification on the screen, choose "Connected as a..." from the drop-down list, then choose "MTP" or "PTP" from the given options.

Way 2. Open Settings > search USB configuration or USB preference to check the USB connection options.

11. Why do I need to install the customized WhatsApp on my phone? Is it safe?

First, it's completely safe to install the customized WhatsApp since all the necessary steps are performed on user's phones. Besides, UnicTool is a legally registered company and won't collect or keep any data from your device.

Second, no software can transfer WhatsApp on Android to other devices directly. Our experienced R&D team added code to WhatsApp to change the way of writing and reading WhatsApp data. Therefore, your WhatsApp can be transferred or backed up to other devices.

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