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"I backed up my iPhone on iCloud a week ago because I wanted to uninstall WhatsApp. I have now reinstalled WhatsApp on my new phone using my old number and I want to restore WhatsApp backup. But when I try, I get the message 'WhatsApp no backup found'. How can I fix this error?"

Perhaps you just bought a new iPhone and wish to give out your old phone. It is wise to backup your data to iCloud and then erase the content from the old iPhone. However, sometimes the backup doesn't show up when you finally decide to restore your data. As the norm, WhatsApp is commonly used for both personal and business communication. You wouldn't want to lose such important data even after changing your phone. But what happens when you decide to restore your data but you are met with "WhatsApp iCloud backup not found" error message? You certainly need a quick fix. However, you must do a check before resolving the issue.

Part 1. Quick Check Before Resolving WhatsApp Restoring "No Backup Found" Issue

Here are the possible causes of WhatsApp no backup found issues. 

1. iCloud 

When there's no WhatsApp backup found in iCloud, check the following scenarios to see the possibilities of the issue:

  • A network problem is the most common cause of "no backup found" issue. Cloud service requires an active internet connection. Ensure it's not corrupted or slow. Otherwise, you need to reset your router and the network settings on your iPhone.
  • Storage space needs to be adequate. iCloud service offers only 5GB of free space. If your data exceeds that capacity, chances are you had an unsuccessful backup due to less storage space.
  • Server issues may also cause havoc. Confirm whether the Apple server is under maintenance, hindering the connection to the server.
  • An incompatible or corrupt iCloud backup may also result in "WhatsApp iCloud backup not found" as the backup can't be traced for a restore.

2. Google Drive

If you're restoring WhatsApp from Android and there's no backup found on Google Drive, check the following concerns:

  • An unstable network connection may result in your WhatsApp not backing up automatically or halting midway.
  • Check if Google Drive is updated. A pending update can cause Google backup issues.
  • Ensure that your Android hasn't accumulated Cache. If it accumulates, then it may cause the WhatsApp unable to backup to Google Drive problem.
  • An obsolete WhatsApp is another cause for WhatsApp no backup found on Android. Update your WhatsApp on Android to clear any pending updates.
  • Check that you don't exceed the available storage space. WhatsApp may not back up your Google Drive if your backup is too big.

Part 2. How to Fix WhatsApp Backup Not Found When Restoring from iCloud

WhatsApp iCloud backup not found issue can be very draining, especially if you want to restore important data. These solutions can help you fix the issue.

Case 1. "I want to restore WhatsApp backup on my iPhone 10. And since I want to clean my phone, I decided to backup directly from WhatsApp. My files were then successfully stored on my iCloud Drive. Then I restored my phone and chose the "Configure as a new phone" option. Surprisingly, I can't find any WhatsApp backup on the iCloud settings or iCloud Drive. Is there any viable solution to WhatsApp iCloud backup not found issue"?

1. Start the Previous Troubleshoot

The first action to take is to wait for your phone's data to sync and download. Once the syncing or download is complete, start the previous troubleshooting.

2. Uninstall and Reinstall WhatsApp

Keep on deleting and reinstalling your WhatsApp application until it finds your backup. Swiping up will also refresh your phone and give it a revamp.

3. Delete Existing iCloud Backup

WhatsApp may not restore if there is an existing iCloud backup. You can delete it. go to 'iCloud Settings' > 'Storage' > 'Backup' then delete the existing backups. Then open WhatsApp again and try to restore your backup.

delete an existing backup

4. Turn on iCloud Drive in Settings

Ensure the iCloud drive is turned on. On your phone, go to the 'Settings' > 'iCloud' > 'iCloud Drive'. This will help you to restore iCloud backup on your device.

turn on icloud drive 1

5. Use the Same Phone Number and Apple ID

Ensure that the phone number you are using to restore your backup is the same one you used during the backup process.

Case 2. "I got a new iPhone and decided to give my friend the old phone. However, I backed up my data and uninstalled WhatsApp on my old phone.  But when I reinstalled WhatsApp with my old number, I was surprised I can't restore from iCloud as no backup is found".

1. Change Your Phone Name

Since it's someone else using your old phone, you need to change your phone name. Go to 'Settings' > 'General' > 'About' > 'Name'. Then restart your WhatsApp and you should now find the backup to restore.

2. Update to the Latest iOS and WhatsApp Version

Check that your iOS software is updated. Tap the 'Settings' > 'General' > 'Software Update' options. If you find pending updates, download the latest WhatsApp version from the App Store. Choose the version that is compatible with the backup.

update whatsapp 1

3. Ensure There Is Enough Free Space on Your Device

Your iPhone should have enough storage space to restore WhatsApp iCloud backup. On iOS 10 and lower versions, check storage by tapping the 'Settings' > 'General' > 'Storage & iCloud Usage' > 'Manage Storage'. For iOS 14, tap 'Settings' > 'General' > 'iPhone Storage'. You can free up some space if it's not enough for your data backup to restore.

get enough storage space

4. Reset Network Settings

Perhaps you have just overwritten the network settings unknowingly. Try resetting the network settings on your phone to enable you to restore your backup. Go to 'Settings' > 'General' > 'Reset' and tap on the 'Reset Network Settings' options.

reset network settings

Extra Tip. Backup and Restore WhatsApp in A Better Way

If you don't succeed with the above solutions, you can try out a reliable tool. This is a better and more direct way to resolve WhatsApp restore from iCloud no backup found issue. ChatMover works efficiently to transfer, back up, and restore your WhatsApp data with just 1 click. This app is easy to use and will restore all your WhatsApp chats like audio, documents, messages, videos, among others.

  • This app doesn't overwrite previous backups.
  • It offers you unlimited free storage for your WhatsApp data.
  • Your restored WhatsApp data is 100% original.
  • Use 1 click to restore WhatsApp backup.
  • Supports cross-platform WhatsApp restoration.
  • Also works as a WhatsApp transfer/export/backup tool.
ipad keeps turning off

How to Use ChatMover to Restore Backup

Use these steps to restore your WhatsApp backup.

  • 1 The first step is to back up WhatsApp with ChatMover. Wait for the system to create and store a WhatsApp backup on the computer. This function is free.
  • backup with ChatMover
  • 2 Then restore the backup to your Android or iPhone device. ChatMover supports both Android and iPhone WhatsApp backup.
  • restore WhatsApp with ChatMover


The solutions we have provided will solve WhatsApp iCloud backup not found issues. However, you may not get the original quality of your data. So, the best solution to backup and restore WhatsApp is via ChatMover. It works in 1 click and works across Android and iPhone operating system devices.


Olivia Tucker Updated: Jul 28, 2021, Filed to Transfer WhatsApp

Olivia Tucker has in-depth knowledge in the field of mobile phones and computers. She has been committed to provide convenient solutions of managing WhatsApp data.

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