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Have you ever encountered "the iPhone could not be restored, the device cannot be found" message? This error will occur when you try to restore your phone on iTunes, preventing you from completing the process. And various reasons may cause this message to appear.

In this article, you are going to explore the reasons behind "the iPhone could not be restored, the device cannot be found" error on your iPhone and learn how to fix it.

FAQ – What Does It Mean When It Says iPhone Cannot Be Found?

In essence, when you see "the iPhone could not be restored, the device cannot be found" message, it is a sign that the connectivity between your iPhone and computer isn't good. You might see this message because the cable you are using is old and faulty, or because you haven't updated your iTunes to the latest version. Moreover, this issue might appear when there are some glitches in your operating system. Luckily, there are many solutions to this issue. Just keep reading.

How to Solve the "The iPhone Could Not Be Restored, the Device Cannot Be Found" Issue

Below, you will find the 9 most effective ways that can fix "the iPhone could not be restored, the device cannot be found" error.

1. Switch to the Original USB Cable

As we have already mentioned, this message appears when there is no or poor connectivity between your iPhone and your PC. Therefore, the first thing you should try is to check the USB cable you are using. Make sure that you have a cable that is certified by Apple. Furthermore, don't forget to try the different USB ports on your computer.

2. Update iTunes

One of the most common causes for "the iPhone could not be restored, the device cannot be found" message is that iTunes is outdated. For this reason, if you get this message, check for the available iTunes' updates and install them.

If you use a Mac computer, you can find the available updates on the App Store.

On the other hand, to check for updates on a Windows computer, you have to launch iTunes and find the "Check for Updates" option on the "Help" menu.

update iTunes on Win

If you don't find "Check for Updates" option on Windows computer, then you must download it from Microsoft Store, which will update it automatically.

3. Update Apple Mobile Device USB Driver

Another cause for this message is using outdated drivers. This software installed on your computer allows connectivity with your devices. Therefore, you need to regularly check and update this driver.

  • Press the Windows and R key on your keyboard to open the Run command.
  • In the Run window, enter "devmgmt.msc", then click OK to open Device Manager.
  • Locate and choose the Universal Serial Bus controllers section.
  • Look for the Apple Mobile Device USB driver and right click it for Update option.
  • Click Update and then confirm your action.
  • update apple mobile device usb driver

    4. Uninstall the Security Software or Turn off the Firewall

    One more thing that can cause this error is the security software you are using. It is very common for firewalls or antivirus programs to disrupt the connectivity between your computer and your iPhone. To fix the issue, try to uninstall your security software or turn off the firewall. If the issue disappears by this way, you can reinstall those software and turn on firewall after restoring your iPhone.

    5. Restart Your Computer

    Another simple solution to this common error is to restart your computer. Sometimes, your device might be slowed down by high CPU usage or a huge number of cache files temporarily stored in it. Therefore, you may solve this issue by restarting the PC.

    restart computer

    6. Force Restart Your iPhone

    The next method that can fix this error you have got is to force restart your device. In general, this method can often solve many issues that you might encounter on your iPhone, and so, you should know how to do it. The force restart method is slightly different, depending on the iPhone you own.

    To force restart your iPhone 6 or prior, you have to follow the process below:

    • Press and hold the Power and Home buttons on your iPhone simultaneously.
    • Keep holding them, until the Apple logo appears on your device's screen.
    force restart iPhone 6

    To force restart an iPhone 7 and 7 Plus, you must follow these steps:

    • Press and hold the Power and Volume Down buttons at the same time.
    • Don't let go of them, until you can see the Apple logo on the screen.
    force restart iPhone 7

    If you own an iPhone 8 or later, you have to force restart it in this way:

    • Quickly press and release the Volume Up button.
    • Quickly press and release the Volume Down button.
    • Then, find the Power button and keep it pressed, until you see the Apple logo on your device.
    force restart iphone 8

    7. Umedit – the All-in-One iOS Repair Tool

    All of these methods have the possibility to fix the “the iPhone could not be restored, the device cannot be found” issue. However, if you want to find the most reliable and effective way, then you have to try the all-in-one iOS repair tool, Umendit. The best thing about this software is that it is extremely user-friendly, has a high success rate, and you won't risk losing your data. Besides, this tool works well on all iOS versions, including the newest iOS 15.

    The first step to start using it is to get Umedit on your computer. Once you have launched it, you can solve any issue on your iPhone with this process:

    • 1 Choose "Standard Repair" from the main interface.
    • choose repair mode
    • 2 Connect your device to your computer with a USB cable. Once Umedit automatically detects it, you will be taken to the next step. And if your iPhone can not be recognized, you need to follow the steps on the screen to put your iPhone into DFU mode or recovery mode.
    • put device into recovery mode
    • 3 When your device is in recovery or DFU mode, you can see various firmware that are compatible with your iPhone. Choose the one you like and click on "Next" button.
    • download firmware
    • 4 After that, Click the "Start" button to fix the error. Wait, until the process is completed.
    start to fix

    8. Restore iPhone with Recovery Mode

    If you want to try some self-applied methods, you can put your iPhone in recovery mode and restore it again. This is a general way when Apple users meet with iOS issues. Follow the steps below to put your iPhone into recovery mode first. And you need to keep the iPhone connected with computer in the whole process.

    If your device is an iPhone 6 or earlier, you must press the Home and Power buttons simultaneously. Don't let them go when you see the Apple logo. Keep pressing until the recovery mode screen shows.

    If you have an iPhone 7/7 Plus, you must press and hold the Volume Down button as well as the Power button. Keep holding when the Apple logo is displayed. Release the buttons when the recovery mode screen appears on the screen.

    If you have an iPhone 8 or later, then you must press and release the Volume Up button, then the Volume Down button, and finally, press and hold the Power button. Keep holding it until you see the recovery mode screen. Don’t release the button when the Apple logo appears on your device.

    iPhone in recovery mode

    After entering recovery mode, you can see a pop-up window showing Update button and Restore button. Choose Restore and follow the prompts to finish the whole process.

    restore iPhone via iTunes

    9. DFU Restore via iTunes

    The last method is to restore your device with DFU mode. You should think twice as this way may cause some potential risks. To do that, you have to put your iPhone in DFU mode first. To put your device in this mode, you have to follow a different process depending on the device you own. No matter your device, first of all, you need to connect your computer and iPhone in the very beginning.

    To put an iPhone 6 or prior in DFU mode, you need to follow these steps:

    • 1. Press the Power and Home buttons on your device simultaneously for approximately 8 seconds.
    • 2. Then release the Power button but continue holding the Home button for at least 5 seconds.
    • 3. The black screen means you succeed. And you will see a window saying that it has detected an iPhone in recovery mode.

    To put your iPhone 7 and 7+ in DFU mode, you have to follow this process:

    • 1. Press and hold the Volume Down button and Side button together for 8-10 seconds.
    • 2. Then, release the Side button but continue holding the Volume Down button for at least 5 seconds.
    • 3. The black screen means you succeed. And you will see a window saying that it has detected an iPhone in recovery mode.

    To put your iPhone 8 or later in DFU mode, you can follow these steps:

    • 1. Quickly press and release the Volume Up button, then quickly press and release the Volume Down button.
    • 2. Then, press and hold the Side button, until the screen goes blank.
    • 3. As soon as the screen turns black, press and hold the Volume Down button, without releasing the Power button.
    • 4. After about 5 seconds, release the Power button, while still holding the Volume Down button, until iTunes detects your device in recovery mode and your iPhone stays in black.

    Now, click OK and then restore iPhone. Wait patiently for the whole process to complete.

    restore iPhone with DFU mode

    Conclusion

    It's the end of this article, in which 9 methods are introduced to solve the issue "the iPhone could not be restored, the device cannot be found". All of these methods are proved effective to solve this common issue that appears on iPhones. However, the professional third-party tool Umendit stands out for the high success rate and no data loss feature. With it, you can become the tech-savvy by grace of the user-friendly interface. Just download and give it a try!

author

Sebastian Evans Updated: Jul 23, 2021, Filed to Fix iPhone

An expert dedicated into the field of iOS/iPadOS/tvOS problems. 10 years experience of how-to articles writing.

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